| Problem | Possible cause | Solution |
| 1. Vscan Air probe - can not Power ON | Battery is discharged and the Vscan Air probe charge level is <8%. | Probe will need to charge above 8% to be powered on. |
| 2. Vscan Air probe is not charging. | Defective battery or probe hardware issue | Contact GE HealthCare Service |
| Defective AC adapter. | Contact GE HealthCare Service | |
| Defective wireless charger. | Contact GE HealthCare Service | |
| Defective USB cable. | Contact GE HealthCare Service | |
| Mains power is down. | Ensure that the charger is connected to a powered wall outlet. | |
| Temperature is outside the specified limits. | Ensure the ambient temperature is within the specified limits. Next step | |
| Incompatible AC adapter or cable connected to the Vscan Air wireless charger indicated by the charger LED flashing green. | Connect a compatible AC adapter and/or cable to the Vscan Air wireless charger. | |
| A USB-C to USB-C cable is used | Use a USB-A to USB-C cable | |
| 3. Parts of the image is missing when scanning. | Channels are missing. | Run the transducer element test. Contact GE HealthCare Service |
| 4. The Vscan Air wireless charger LED is flashing or 'breathing' blue using 2 seconds per cycle. | A metal obstruction is detected. | Remove the metal obstruction from the Vscan Air wireless charger. |
| 5. Low volume high pitch sound from probe while scanning. | Vibrations in probe electronics might in certain setting create a low volume high pitched noise. This sound is more likely to appear when activating the curved transducer than with the other transducers. It should be considered being natural and not an error with the actual probe. | A subset of users may be able to sense the sound/noise. It may cause discomfort, headache and/or hearing sensations. To reduce this, consider modifying settings if possible, moving the probe further away from the user, and consider also using hearing protection. |
Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.