Vscan Air software updates will be made available for download either from Google Play store or Apple Store.
Users are encouraged to update their Vscan Air devices to get access to the latest product improvements and to install updates at a convenient time.
Download app software upgrades when available from either Google Play store or Apple Store.
Perform a monthly check for Vscan Air app updates if the display device is configured to NOT accept automatic app updates.
NOTE: Software upgrades through the Apple app store or Google play may not be available in all markets. Perform a monthly check for display device OS updates if the display device is configured to NOT accept automatic OS updates. Be aware that it is recommended to upgrade your device to the latest OS version verified to be compatible with the device.
Vscan Air Probe Software Upgrade
After downloading an app software upgrade the Vscan Air CL or the Vscan Air SL probe software might need to be upgraded.
Follow the on-screen instructions when connecting the probe to the app to upgrade probe software.
If a probe software upgrade is needed, please make sure to update all probes being used with the Vscan Air app at a convenient time.
NOTE: The system reverts to the previous active installation, if a power cycle happens before the probe software upgrade is completed. For the probe software update to start the probe charge level needs to be 50% or higher. If an App update is installed then make sure to connect all the Vscan Air probes normally used with that display device to update these as required or to confirm that the relevant update is already installed. Make sure that all the display devices connecting to any of the updated probes, are also updated and that all display devices are using the same Vscan Air app software revision.
Check that the Vscan Air app and its connected Vscan Air probes works as expected after upgrading either the display OS or the Vscan Air app. Check that the probe connects seamlessly to the app, that the wireless connection quality indicator is indicating good quality, that the image updates without lags or interruptions and that all imaging modes are free from noise issues
Vscan Air Probe Software Upgrade
1. Pair the Vscan Air probe to the app. If the probe software need to be updated it prompts for an upgrade ‘probe needs update’. Click on ‘start update’.
2. The probe update is in progress.
3. The probe update process takes around 3 to 5 mins.
4. When the probe update is complete, the probe may need to power off to complete the update. The user will then need to manually restart the probe. Whenever probe-cycling is not required, the probe will start searching for and connect to any available nearby display device running the Vscan Air app
Postpone update
In some cases, software maintenance might be needed to stay compatible with new operating system (OS) releases or to correct important issues being reported. An example of an important correction would be addressing a problem preventing some users from logging into the app. To make sure that an installed Vscan Air app utilizes a software containing the latest product improvements a minimum software revision check will be performed upon starting the Vscan Air app
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The user will be notified via a "Software updated needed" message as seen below if a Vscan Air app software update is needed. The user can select to postpone updating the Vscan Air app for up to 7 days to fit the update at a convenient time. The user will be reminded upon starting the Vscan Air app as indicated below until the update will need to take place and update is required.
Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.