Please note that Vscan Air app is currently not compatible with One UI 6 (with Android OS 14) on Samsung devices.

  1. Vscan Air ™
  2. Solution home
  3. Vscan Air - Maintenance & Troubleshooting
  4. Troubleshoot: Pairing & Connectivity
Open navigation

Probe LEDs turn purple(magenta), shuts down during connection

Info
The probe attempts to send a message to the app device as to why it is shutting down. But if the battery level is low as it is booting, it may end up shutting down before the connection completes, or before the message has been sent.


Solution
Place the probe on the charger and try again when sufficiently charged. 
 
If the problem persists, the probe has an issue that requires service.





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article