Handling A Defective Vscan Air CL Probe Or Battery
If the Vscan Air CL is damaged and needs a replacement, make sure you clean and disinfect the Vscan Air CL, pack it in the packing box, before shipping or returning to GEHC.
If the battery does not charge, or if it is damaged. Contact GEHC for battery replacement.
Automatic Deactivation Of The Vscan Air App
Deactivation Soft Limit
The Vscan Air app will on a daily basis try to contact the Vscan Air Product Registration server. If the Vscan Air app is inactive and/or not connected to internet for more than 70 days you will see the following message when you try to use the app.
Reactivate Warning Message
Deactivation Hard Limit
The Vscan Air app will on a daily basis try to contact the Vscan Air Product Registration server. If the Vscan Air app is inactive and/or not connected to internet for more than 110 days the Vscan Air app is deactivated and you will see the following message when you try to use the app.
Auto Deactivated Message
NOTE: To avoid deactivation of the Vscan Air app, make sure you use the app while being connected to internet before reaching the deactivation hard limit.Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.