We are currently experiencing issues with iOS 18.3/18.4/18.5 on some iPhone/iPad models. Accordingly, the list will be updated with latest qualified OS version.
The following device and OS combinations have been verified for compatibility with Vscan Air:
Apple iPhones:
Device | Operating System |
|---|---|
| iPhone 16 Pro Max | iOS 18.4 |
| iPhone 16 Pro | iOS 18.0 |
| iPhone 16 Plus | iOS 18.3 |
| iPhone 16 | iOS 18.4 |
| iPhone 15 Pro Max | iOS 17.2 |
| iPhone 15 Pro | iOS 18.0 iOS 17.3 |
| iPhone 15 Plus | iOS 18.4 iOS 17.3 |
| iPhone 15 | iOS 17.0 |
| iPhone 14 Pro Max | iOS 18.0 iOS 17.1 iOS 16.0 |
| iPhone 14 Pro | iOS 18.2 iOS 16.4 |
| iPhone 14 Plus | iOS 18.2 iOS 16.0 |
| iPhone 14 | iOS 18.0 iOS 16.6 |
| iPhone 13 Pro Max | iOS 18.1 iOS 15.4 |
| iPhone 13 Pro | iOS 18.1 iOS 16.5 iOS 15.0 |
| iPhone 13 | iOS 15.0 |
| iPhone 13 mini | iOS 18.0 iOS 15.0 |
| iPhone 12 Pro Max | iOS 18.0 iOS 16.1 iOS 15.4 |
| iPhone 12 Pro | iOS 16.3 iOS 15.0 |
| iPhone 12 | iOS 15.3 |
| iPhone 12 mini | iOS 15.0 |
| iPhone 11 Pro Max | iOS 18.0 iOS 16.6 |
| iPhone 11 Pro | iOS 17.2 iOS 15.0 |
| iPhone 11 | iOS 17.3 |
NOTE : We are currently experiencing connectivity issues on iPhone 15 and iPhone 15 Pro Max with iPadOS 18.4.
Apple iPads:
Device | Operating System |
|---|---|
| iPad Pro 7th Gen (2024) | iPadOS 18.1 |
| iPad Pro 5th Gen (2021) | iPadOS 18.4 iPadOS 15.0 |
| iPad Pro 4th Gen (2020) | iPadOS 18.3 iPadOS 16.5 |
| iPad mini 7th Gen (2024) | iPadOS 18.3 |
| iPad mini 6th Gen (2021) | iPadOS 18.1 iPadOS 15.1 |
| iPad 11th Gen (2025) | iPadOS 18.4 |
| iPad 10th Gen (2022) | iPadOS 18.3 iPadOS 17.4 iPadOS 16.5 |
| iPad 9th Gen (2021) | iPadOS 18.3 iPadOS 17.4 iPadOS 15.1 |
| iPad 8th Gen (2020) | iPadOS 18.1 iPadOS 15.4 |
| iPad Air 5th Gen (2022) | iPadOS 18.0 |
| iPad Air 6th Gen (2024) | iPadOS 18.0 |
| iPad Air 5th Gen (2022) | iPadOS 17.3 iPadOS 16.7 |
| iPad Air 4th Gen (2020) | iPadOS 18.4 iPadOS 17.2 iPadOS 16.6 |
Samsung Mobile:
| Samsung Galaxy S25 Ultra | Android 15 |
| Samsung Galaxy S25+ | Android 15 |
| Samsung Galaxy S25 | Android 15 |
| Samsung Galaxy S24 Ultra | Android 14 |
| Samsung Galaxy S24+ | Android 14 |
| Samsung Galaxy S24 | Android 14 Android 13 |
| Samsung Galaxy S23 Ultra | Android 14 Android 13 |
| Samsung Galaxy S23+ | Android 14 Android 13 |
| Samsung Galaxy S23 | Android 14 Android 13 |
| Samsung Galaxy S22 Ultra | Android 14 Android 13 Android 12 |
| Samsung Galaxy S22+ | Android 14 Android 12 |
| Samsung Galaxy S21+ 5G | Android 14 |
| Samsung Galaxy S21 5G | Android 14 |
| Samsung Galaxy S20 Ultra (Intl.) | Android 13 |
| Samsung Xcover 6 Pro | Android 13 |
| Samsung Galaxy A73 | Android 13 |
| Samsung Galaxy A72 | Android 14 Android 12 |
| Samsung Galaxy A33 | Android 13 |
Samsung Tablets:
Device | Operating System |
|---|---|
| Samsung Galaxy Tab S9 5G | Android 14 Android 13 |
| Samsung Galaxy Tab S9+ | Android 13 |
| Samsung Galaxy Tab S9 Ultra | Android 14 Android 13 |
| Samsung Galaxy Tab S9 FE | Android 14 |
| Samsung Galaxy Tab S9 FE+ | Android 14 |
| Samsung Galaxy Tab S8 Ultra 5G | Android 14 Android 12 |
| Samsung Galaxy Tab S8+ 5G | Android 14 Android 12 |
| Samsung Galaxy Tab S8+ | Android 14 Android 13 Android 12 |
| Samsung Galaxy Tab S8 5G | Android 14 Android 13 Android 12 |
| Samsung Galaxy Tab S8 WiFi | Android 13 |
| Samsung Galaxy Tab Active 5 | Android 14 |
| Samsung Galaxy Tab Active 4 Pro | Android 13 |
| Samsung Galaxy Tab Active 3 | Android 14 Android 13 |
| Samsung Galaxy Tab A9 Plus | Android 13 |
| Samsung Galaxy Tab A9 | Android 13 |
| Samsung Galaxy Tab A8 | Android 13 |
Google Mobile:
Device | Operating System |
|---|---|
| Google Pixel 9 Pro XL | Android 15 |
| Google Pixel 9 Pro | Android 15 |
| Google Pixel 9 | Android 15 |
| Google Pixel 8 Pro | Android 14 |
| Google Pixel 8 | Android 14 |
| Google Pixel 7 Pro | Android 14 Android 13 |
| Google Pixel 7 | Android 14 Android 13 |
| Google Pixel 6 Pro | Android 13 |
| Google Pixel 6 | Android 14 Android 12 |
| Google Pixel 6a | Android 13 |
| Google Pixel 5 | Android 13 Android 12 |
Devices Compatible with Caption AI:
Caption AI is supported on Tablets (7.3 inch and above) in landscape orientation only. Below list of devices are validated for Caption AI Tool.
Tablets
Device | Operating System |
|---|---|
| iPad 11th Gen (2025) | iPadOS 18.4 |
| iPad 10th Gen (2022) | iPadOS 18.3 iPadOS 17.4 |
| iPad 9th Gen (2021) | iPadOS 18.3 iPadOS 17.3 |
| iPad 8th Gen (2020) | iPadOS 17.6 |
| iPad mini 7th Gen (2024) | iPadOS 18.3 |
| iPad mini 6th Gen (2021) | iPadOS 18.1 iPadOS 17.6 |
| iPad Air 6th Gen (2024) | iPadOS 18.0 |
| iPad Air 5th Gen (2022) | iPadOS 18.0 iPadOS 17.5 |
| iPad Air 4th Gen (2020) | iPadOS 18.4 iPadOS 17.5 iPadOS 16.6 |
| iPad Pro 7th Gen (2024) | iPadOS 18.1 |
| iPad Pro 5th Gen (2021) | iPadOS 18.4 |
| iPad Pro 4th Gen (2020) | iPadOS 18.3 iPadOS 17.6 |
| Samsung Galaxy Tab S9+ | Android 14 Android 13 |
| Samsung Galaxy Tab S9 Ultra | Android 15 Android 14 |
| Samsung Galaxy Tab S9 Ultra 5G | Android 14 |
| Samsung Galaxy Tab S8 Ultra | Android 14 |
| Samsung Galaxy Tab S8+ 5G | Android 14 Android 13 |
| Samsung Galaxy Tab S8 WiFi | Android 14 |
| Samsung Galaxy Tab S8 5G | Android 14 Android 13 |
| Samsung Galaxy Tab Active 4 Pro | Android 14 Android 13 |
Note : Caption AI is only visible in the presets and tools menu if purchased and is supported by the Vscan Air SL only.
Note : Caption AI may be subject to government regulation and may not be available in all countries. Please check with your local GEHC representative for details.
Previously Validated Devices
Below devices are removed from the compatible device list as we have discontinued qualification or don't meet the Display Device Minimum Requirement.
Phones |
|---|
| Samsung Galaxy S21 Ultra (Intl.) |
| Samsung Galaxy S20 FE 5G (Intl.) |
| Samsung Galaxy S20 (Intl.) |
| Samsung Galaxy S10 (Intl.) |
| Samsung Galaxy S10+ (Intl.) |
| Samsung Galaxy S9 (Intl.) |
| iPhone XR iPhone X |
| iPhone SE 2nd Gen |
| Samsung Galaxy A51 |
| Samsung Galaxy A32 |
Tablets |
|---|
| Samsung Galaxy Tab S6 |
| Samsung Galaxy Tab S7 |
| Samsung GalaxyTab Active Pro |
| iPad 7th Gen (2019) |
| iPad 6th Gen (2018) |
| iPad mini 5th Gen (2019) |
Note: The Vscan Air app is kept compatible with OS versions as long as these are supported by the device manufacturers. A rule of thumb is that the three latest OS versions are supported.
Disclaimer: Device and OS combinations not listed have not been verified for compatibility with Vscan Air. OS point releases higher than the release listed for your device (a.k.a. maintenance releases) are considered to be compatible but have not been explicitly verified for the device. It is not recommended to upgrade your device OS to a major release not listed for your device.