Contacting GE HealthCare Ultrasound
For additional information or assistance, please contact your local distributor or the appropriate support resource listed on the following pages:
Website support
https://vscanair-support.gehealthcare.com
https://www.gehealthcare.com/support/manuals
https://gehealthcare.com/probecare
Clinical Questions
For information in the United States, Canada, Mexico and parts of the Caribbean, call the Customer Answer Center. TEL: (1) 800-682-5327.
In other locations, contact your local Applications, Sales, or Service Representative.
Service Questions
You can raise a service ticket in the United States via https://www.gehealthcare.com/support/home, or alternatively call. TEL: (1) 800-437-1171
In other locations, contact your local Service Representative.
Keep the serial number printed on your Vscan Air probe easily available when contacting service.
Information Requests
If you need technical assistance with a GE HealthCare product in the United States, please call 1-800-437-1171 and select Option #1.
In other locations, contact your local Applications, Sales, or Service Representative.
Placing an Order
If you have questions about service parts, price or availability (or) need assistance with existing quote, order, return or exchange in the United States, please call 1-800-437-1171 and select Option #2.
In other locations, contact your local Applications, Sales, or Service Representative.
NOTE
Electronic ordering will be available in some countries.
Global ultrasound support center phone numbers
For countries not listed in the tables below, please contact the local distributor.
Table 1-1 Americas
ARGENTINA |
| TEL: 0800-222-4342 |
BRAZIL | GE HealthCare do Brasil Magalhães de Castro, 4800 - Andar 10 Conj. 101 e 102, Torre 3 - Cidade Jardim CEP: 05676-120 São Paulo/SP - Brasil | TEL: 3004-2525 (Capitais e Regiões Metropolitanas) TEL: 08000 165 799 (Demais Localidades) |
| CANADA | GE HealthCare 1919 Minnesota Court, Mississauga, ON L5N 0C9 (When contacting GE HealthCare service for your Vscan Air, you will need to provide the serial number printed on your Vscan Air probe) | TEL: (1) 800-668-0732
Customer Answer Center TEL: (1) 905-412-3213 |
CHILE | TEL: 1888-0020-4342, 800204302 | |
| COLOMBIA | #417 for Movistar, Claro & Tigo telecom operators | TEL: 01 800 018 1350 or #417 |
MEXICO | TEL: 8002000111 | |
PERU | TEL: 0800-5-4342 | |
PUERTO RICO | TEL: 1-855-964-0639 | |
| USA | GE HealthCare 3200 North Grandview Blvd Waukesha, WI 53188 (When contacting GE HealthCare service for your Vscan Air, you will need to provide the serial number printed on your Vscan Air probe) | TEL: (1) 800-437-1171 FAX: (1) 414-721-3865 |
Table 1-2 Asia
AUSTRALIA | GE HealthCare Level 8, 241 O'Riordan Street HC, Mascot NSW 2020 Australia | TEL: 1800 659 465 |
| CAMBODIA | TEL: 1800201658 | |
INDIA | Wipro GE HealthCare Pvt Ltd No. 4, Kadugodi Industrial Area Sadaramangala,Whitefield Bangalore, 560067, India | TEL: 1800-425-8025 |
| INDONESIA | TEL: 18030160139 | |
| JAPAN | GE HealthCare Japan 4-7-127, Asahigaoka Hinoshi, Tokyo 191-8503, Japan | TEL: +81 42 585 5111 |
KOREA | GE HealthCare Korea 15F, 416 Hangang Dae ro, Chung-gu Seoul 04637, Korea | TEL: +82 2 1544 6119 |
| MALAYSIA | TEL: 1800819256 | |
NEW ZEALAND | GE HealthCare Level 7 Vero Centre 48 Shortland St, Auckland, 1010 New Zealand | TEL: 0800 65 94 65 |
| PHILIPPINES | TEL: 180013120007 TEL: 180089180138 (Globe Mobile) | |
SINGAPORE | GE HealthCare ASEAN (Singapore) 11 North Buona Vista Drive #11-07 The Metropolis Tower 2 Singapore 138589 | TEL: 8008526726 |
| THAILAND | TEL: 1800019433/ 6620261603 | |
| VIETNAM | TEL: 1800400355 |
Table 1-3 China
| CHINA | GE HealthCare China Building 1, No.1 Courtyard, Tongji South Road Beijing Economic & Technology Development Area Beijing 100176, China | TEL: (8610) 5738 8888 Service: 4008128188 (24h) |
| HONGKONG | GE HealthCare Hong Kong Limited. Units 1 & 6-17, 5/F, Tower A, 83 King Lam Street, Cheung Sha Wan, Kowloon | TEL: +852 21006288 |
| TAIWAN | GE HealthCare 6F, No. 8, Sec. 3, Minsheng E. Rd.,Taipei 104511.Taiwan | TEL: +886 2 81832899 |
Table 1-4 Europe, Middle East & Africa
AUSTRIA | GE HealthCare Austria GmbH & Co OG EURO PLAZA, Gebäude E Technologiestrasse 10 A-1120 Vienna | TEL: +43 1 253 11 4500 TEL: 0800 244 260 FAX: (+43) 1 97272 2222 |
BELGIUM & LUXEMBOURG | GE HealthCare BVBA/SPRL Kouterveldstraat 20 1831 DIEGEM | TEL: (+32) 2 719 7204 FAX: (+32) 2 719 7205 |
| BULGARIA | GE HealthCare Bulgaria 36, Dragan Tsankov blvd. Interpred - WTC Office 407B 1040 Sofia Bulgaria | TEL: 00359 2 971 2040 (Office) TEL: 00359 080018170 (Call Center) FAX- +359 2 8704002 |
CZECH REPUBLIC (e-commerce only) | GE HealthCare Repair Center EE Inpark Ipari Park, Building H Csonka Janos ut 1-3, Paty H-2071 Hungary | TEL: +36 70 512 6056 |
| DENMARK | GE HealthCare Mileparken 34 2730 Herlev Denmark | TEL: (+45) 43 295 400 (+45) 80 400 247 |
ESTONIA & FINLAND | GE HealthCare Finland Oy Kuortaneenkatu 2, 000510 Helsinki P.O.Box 330, 00031 | TEL: (+358) 103 948 220 (+358) 800 528 474 |
| FRANCE | GE HealthCare France 283 Rue de la Minière 78530 Buc Buc (FR) | TEL: 0800 139 140 FAX: (+33) 1 39 26 85 62 |
GERMANY | GE HealthCare GmbH Peter-Müller-Straße 24 - 26 40468 Düsseldorf | TEL: (+49) 0800 4373 784 FAX: (+49) 212-38327-590 |
| GREECE | GE HealthCare 8-10 Sorou Str. Marousi Athens 15125 Hellas greeceservicecenter@gehealthcare.com | TEL: (+30) 210 89 30 660 0030 210 8930660 |
| HUNGARY | GE Hungary Zft. Bence utca 3 Budapest BU 1138 HU ge.szerviz@gehealthcare.com | TEL: (+36)-1-465-9100/1 or (+36) 802 05480 |
| IRELAND | GE HealthCare 3050 Lake Drive Citywest Business Campus Dublin 24 REPUBLIC OF IRELAND | TEL: 1800 992 557 FAX: (+353) 1 686 5327 |
| ISRAEL | GE HealthCare Netiv HaOr 1, HAIFA | TEL: 00972-4-858-2929 FAX: 00972-4-858-0969 |
| ITALY | GE Medical Systems Italia spa Via Galeno, 36, 20126 Milano | TEL: 800-827164 TEL: 800-827170 |
| KAZAKHSTAN | «Дженерал Электрик Қазақстан» ЖШС Қазақстан, Алматы қаласы 050040, Тимирязев көшесі, 28В ү., 307 кеңсе | TEL: +7 727 3560020 TEL: 88000700770 FAX: +77273568544 |
LIECHTENSTEIN | TEL: 0041-44 809 9293 FAX: 0041-44 809 9231 | |
| MALTA | GE HealthCare Italia spa Via Galeno, 36, 20126 Milano | TEL: 800-827170 |
| NETHERLANDS | GE HealthCare De Wel 18 B, 3871 MV Hoevelaken PO Box 22, 3870 CA | TEL: +31 (0) 33 25 41 290 TEL: +31 (0) 33 79 80 255 TEL: 0800 099 4442 |
| NORWAY | GE Vingmed Ultrasound AS Sandakerveien 100C 0484 Oslo, Norway | TEL: (+47) 23 18 50 50 TEL: (+47) 800 627 89 |
GE Vingmed Ultrasound Strandpromenaden 45 P.O. Box 141, 3191 Horten | TEL: (+47) 33 02 11 16 | |
| POLAND | GE HealthCare Polska Sp. z o.o., Woloska 9, 02-583 Warszawa, Poland usg.serwis@gehealthcare.com | TEL: (+48) 22 330 83 99 |
| PORTUGAL | GE HealthCare Portugal Avenida do Forte 6 - 6A Edifício Ramazzotti 2790-072 CARNAXIDE MADRID | TEL: +35 800834004 |
ROMANIA (e-commerce only) | GE HealthCare Repair Center EE Inpark Ipari Park, Building H Csonka Janos ut 1-3, Paty H-2071 Hungary | TEL: +36 70 512 6056 |
| RUSSIA | GE HealthCare Presnenskaya nab. 10 Block C, 12 floor 123317 Moscow, Russia 88003336967@gehealthcare.com | TEL: 88003336967 TEL: 007 8 800 333 69 67 |
SERBIA (e-commerce only) | GE HealthCare Repair Center EE Inpark Ipari Park, Building H Csonka Janos ut 1-3, Paty H-2071 Hungary | TEL: +36 70 512 6056 |
SLOVAKIA (e-commerce only) | GE HealthCare Repair Center EE Inpark Ipari Park, Building H Csonka Janos ut 1-3, Paty H-2071 Hungary | TEL: +36 70 512 6056 |
| SPAIN | GE HealthCare España C/ Gobelas 35-37 28023 Madrid gehealthcareservicecenteriberia@gehealthcare.com | TEL: 902400246 TEL: 0034 902 400 246 |
| SWEDEN | GE HealthCare Sverige AB FE 314, 182 82 Stockholm Besöksadr: Vendevagen 89 Danderyd, Sverige | TEL: (+46) 08 559 500 10 FAX: (+46) 08 559 500 15 Service Center 0046 201201436 |
| SWITZERLAND | GE healthCare Europe GmbH Europastrasse 31 8152 Glattbrugg | TEL: 0800 556 958 FAX: (+41)-44 809 9231 |
| UNITED KINGDOM | GE HealthCare Pollards Wood, Nightingales Lane Chalfont St Giles, Buckinghamshire HP8 4SP Pollards Woods (UK) | TEL: (+44) 1494 544000 FAX: (+44) 1707 289742 TEL: 0845 850 3392 FAX: 01707 289660 |
EGYPT | Cairo-Plot 44 Tesseen, El Shamaly Street Al Salam Axis HC First Sector, City Centre, 5th settlement - zip code 11835 | 19434 |
GHANA | 233501555066 | |
| KENYA | The Courtyard Building General Mathenge Drive-Westlands P.O Box 41608-00100. Nairobi, Kenya | TEL: +254 800 721 761 |
| NIGERIA | Mansard Place Plot 927/928, Bishop Aboyade Cole Street Victoria Island P.O Box 54255, Falomo, Ikoyi Lagos, Nigeria | TEL: +234 (1) 4642220 |
SAUDI | GE HealthCare office Square 1 Business Center third floor Zip code 11564, Riyadh | 8001243002 |
| SOUTH AFRICA | GE HealthCare Houghton Estate Johannesburg 2196 South Africa | TEL: +27 800 111 671 |
| TÜRKIYE | GE HealthCare Istanbul Ofis Levent Sekoya Plaza Esentepe Mah. Harman Sok. No:8 Istanbul 34394 | TEL: +90 212 398 07 00 FAX: +90 212 284 67 00 |
UNITED ARAB EMIRATES (UAE) | GE HealthCare Dubai Internet City, Building No. 18 First Floor, Dubai – UAE | TEL: (+971) 4 429 6101 TEL: (+971)4 429 6161 TEL: 8003646 |
For all other European countries not listed, please contact your local GE HealthCare distributor or the appropriate support resource listed on www.gehealthcare.com.