1. Vscan Air ™
  2. Solution home
  3. Vscan Air - Maintenance & Troubleshooting
  4. System Care & Maintenance
Open navigation

Diagnostics Test

1. Slide the left panel.

2. Press Diagnostics from the Menu.

Diagnostics Menu


3. Press the Run Diagnostic button to start the test.

4. Press the ‘Start’ button to start the diagnostics test. The progress will be shown at the bottom of the screen.

NOTE: The display device must be connected to a probe to be able to start the diagnostics.

 Diagnostics in Progress 

  1. Diagnostic screen
  2. Diagnostic progress bar


Diagnostics Process


5. If the Diagnostics test passes the below screen displays:

Diagnostics Passed


If the Diagnostics test fails, contact GEHC Service via the hotline number:

You can share device logs with GEHC for instance, if diagnostic test fails.


 Diagnostics Failed


6. GEHC service guides the customer through the procedure to upload the system log file.

NOTE: System logs exported from the device will be stored for GEHC service access 1 year before being deleted from the server.

7. GEHC service runs checklist.

8. GEHC service places the order for the replacement Vscan Air CL and provides shipment details.

Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article