Problem

Possible causes

Solution

1. Verification failure of DICOM image server/ MWL Server / Network share folder.

The DICOM end point does not support the initiated service (Echo or Storage or MWL servicer).

Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.

Configuration details such as IP address, port, AE title can be incorrect for DICOM end points.

Firewall restriction in the hospital network.

2. Exported image/loops are not transferred or failed in Image queue.

Network availability for device Wi-Fi to transfer.

  • Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.
  • Ensure configurations and certificates are loaded to device correctly.
  • Validate the certificate.

Configurations on DICOM End points ( Storage server/MWL) in case of secure communication over TLS.

Certificates expiry

Configuration on DICOM End points for Storage commit with Vscan Air IP address/AE title/ listening port.

DICOM Encoding support

Permission for the shared folder to receive the transferred data from Vscan Air in case of Network share folder.

3. Failed to get scheduled Exam list from MWL

Network availability for device Wi-Fi to transfer.

Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.

Incorrect configuration of MWL server on Vscan Air.

Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.