Problem

Possible reason

Resolution

Fluids inside probe

The probe got dropped or collided with some other object and covers could have broken.

Contact your regional GEHC service/sales representative

Battery door sealing not working

Fluids inside probe, cross contamination, water and dust particulate can enter inside the probe, causing degradation in performance.

Contact your regional GEHC service/sales representative

Degrading image quality

Could be due to damaged transducer or dead elements

Contact your regional GEHC service/sales representative

Bad image quality, cross contamination, electrical shock

Could be due to dropping the probe or wrong cleaning agents used or the probe could have come in contact with sharp edges.

Contact your regional GEHC service/sales representative

Electric shock from the probe

Could be due to dropping the probe.

Contact your regional GEHC service/sales representative 

Not able to disinfect properly

Uneven surfaces, cracks, uneven joint parts.

Contact your regional GEHC service/sales representative 

Probe not turning ON

Could be due to hardware issue. Probe power button not working.

Contact your regional GEHC service/sales representative 

Not able to pair with probe

Probe may already be connected to a different instance of the app.

Turn ON the probe and press probe button. If issue persists, contact your regional GEHC service/sales representative 


Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.