Troubleshoot: Pairing & Connectivity

Troubleshoot: Pairing & Connectivity
Pairing and connectivity issues are best understood by looking at color and pattern of probe LEDs. Image lag or stuttering can best be understood by watchin...
Probe LEDs simultaneous white flash until automatic shutdown
1. Is this the first attempt to pair this specific probe and mobile device?   Solution Press the button on the side of the probe to allow it to pair with ...
Probe LED steady white, app never proceeds to scanning
See special cases for Apple and Android devices at the end of this article. 1. Are you in process of registering a probe? Info The registr...
Probe LEDs steady white for a short time, but return to flashing
Apple devices 1. Have you selected Cancel instead of Join? Solution 1. Press the "Click to retry" option 2. When prompted, press "...
Mobile device connects to the wrong probe
Info When a probe has been paired with multiple app devices, the timing of when an app was launched on the device and when a probe begins searching (waiting...
Probe LEDs steady blue, app never proceeds to scanning
Info This state reflects that the network has been established between the app device and the probe, but the socket communication link over that connection ...
Probe LEDs turn purple(magenta), shuts down during connection
Info The probe attempts to send a message to the app device as to why it is shutting down. But if the battery level is low as it is booting, it may end up s...
Probe LEDs show one steady blue (the other off), will not connect (or my probe has not shut off after 5 minutes of inactivity)
Info This situation arises when the network between an app device and the probe is still active. The fastest solution is to power off the probe via the p...
Yellow dot shown on the Wi-Fi Quality indicator (or scanning is lagging/stuttering)
Info This is an indication of insufficient network bandwidth. While scanning, the image display will lag (time from movement of probe to seeing the corresp...