Troubleshoot: Pairing & Connectivity
Pairing and connectivity issues are best understood by looking at color and pattern of probe LEDs. Image lag or stuttering can best be understood by watchin...
1. Is this the first attempt to pair this specific probe and mobile device? Solution Press the button on the side of the probe to allow it to pair with ...
See special cases for Apple and Android devices at the end of this article. 1. Are you in process of registering a probe? Info
The registr...
Apple devices 1. Have you selected Cancel instead of Join? Solution
1. Press the "Click to retry" option
2. When prompted, press "...
Info
When a probe has been paired with multiple app devices, the timing of when an app was launched on the device and when a probe begins searching (waiting...
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This state reflects that the network has been established between the app device and the probe, but the socket communication link over that connection ...
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The probe attempts to send a message to the app device as to why it is shutting down. But if the battery level is low as it is booting, it may end up s...
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This situation arises when the network between an app device and the probe is still active. The fastest solution is to power off the probe via the p...
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This is an indication of insufficient network bandwidth. While scanning, the image display will lag (time from movement of probe to seeing the corresp...