Disclaimer: The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.


Problem

Possible cause

Solution

Vscan Air CL has no power.

When battery is discharged.

Charge the Vscan Air CL probe for at least 10 minutes and then power on.

Battery defect or end of life.


Contact your regional GEHC service/sales representative 

Vscan Air CL is not charging.

Defective battery or probe hardware issue

Contact your regional GEHC service/sales representative 

 

Defective AC adapter.

Contact your regional GEHC service/sales representative 

Defective wireless charger pad.

Contact your regional GEHC service/sales representative 

Defective USB cable.

Contact your regional GEHC service/sales representative 

Mains power is down.

Ensure that the charger is connected to a powered wall outlet.

Temperature is outside the specified limits.

Ensure the ambient temperature is within the specified limits 

Display screen is blank when the device is powered on.

Connection broken during software loading.

Contact your regional GEHC service/sales representative 

Parts of the image is missing when scanning.

Channels are missing.

Contact your regional GEHC service/sales representative 

No image displayed when scanning.

Defective probe.

Contact your regional GEHC service/sales representative 

Scan screen is not displayed.

Battery may not have sufficient charge.

Charge the Vscan Air CL probe for at least 60 minutes.